Frequently Asked Questions
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1.Will my product come with a measuring tool?
Liquid products typically include a dropper. Capsules are pre-measured and do not require additional tools.
1.Will temperature changes during shipping affect my product?
Normal temperature variations during shipping generally do not compromise product integrity. For best results, store products as directed after delivery.
1.Why does my tracking number show old information?
Carriers may occasionally recycle tracking numbers. Tracking details typically update once the package receives additional scans.
1.What payment methods do you accept?
Accepted payment methods are listed at checkout and may include major credit or debit cards and other region-specific options.
1.What is the shelf life of my product?
When stored properly, products generally remain suitable for use until the expiration or best-by date printed on the package.
1.What is the difference between capsules and liquid supplements?
Capsule and liquid formats differ in physical form and convenience. Selection depends on personal preference and product formulation.
1.What happens if my package is confiscated by customs?
If customs confirms that a shipment cannot be released, please contact our support team with your order number and any documentation so we can review the situation on a case-by-case basis.
1.What currency are prices listed in?
All prices on the website are listed in U.S. dollars (USD).
1.What courier services do you offer?
Available courier services depend on your location and supported logistics partners. The options for your order will be displayed during checkout.
1.What countries do you ship to?
We ship to many countries worldwide, subject to carrier availability and local import regulations. Available destinations will be shown at checkout.
1.The package I received wasn’t my correct order.
If you received an incorrect or incomplete order, please contact our support team with your order number and photos of the items received so we can resolve the issue.
1.My payment was declined but my card is valid.
Payment declines can occur for various reasons, including bank security settings. Please verify your billing details, try another payment method, or contact your bank for assistance.
1.My package is held at customs. Does that mean it was confiscated?
Customs agencies may occasionally hold shipments for review. A hold does not necessarily mean confiscation. Please monitor tracking updates and contact the carrier or our support team if clarification is needed.
1.I didn’t receive an order confirmation email.
Order-confirmation emails are typically sent within a few minutes of checkout. Please check spam or junk folders and verify your email address. If needed, contact support to confirm your order.
1.I did not receive my package, but tracking says it was delivered.
If tracking shows a package as delivered but you have not received it, please check with household members, neighbors, and your local carrier office. If you still cannot locate the package, contact our support team with your order number.
1.I did not receive my package and tracking has stopped.
If tracking has stopped updating for several business days, please check with the carrier for any local delays. If the issue does not resolve, contact our support team with your order number and tracking ID.
1.How should I store my product?
Unless otherwise stated on the product label, store products in a cool, dry place away from direct sunlight and moisture, and keep containers tightly closed.
1.How long does it take for my order to be delivered?
Estimated delivery times depend on the shipping method and destination. Available services and their estimated transit times are shown at checkout, and your tracking link will provide the most current information after dispatch.
1.How can I track my order’s progress?
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking link. You can use that link to follow the shipment’s progress with the carrier.
1.How can I stay updated with discount coupon codes?
Occasionally we may display active promotions directly on the website or during checkout. We do not guarantee ongoing or recurring discount programs.
1.How are your products verified?
Each batch is supported by third-party analytical testing to assess quality and consistency. Results are documented in certificates of analysis (COAs) available for reference.
1.Do you ship to P.O. boxes?
Shipments to P.O. boxes may be supported depending on the selected carrier and service level. If a P.O. box is not eligible, the checkout page will prompt you to enter a physical address.
1.Do you ship to military addresses (APO/FPO)?
We are able to ship to many APO/FPO addresses, subject to carrier capabilities and current logistics restrictions. Available options for your location will be shown at checkout.
1.Do you offer free shipping?
From time to time we may offer shipping promotions. When available, any free-shipping or other promotional offers will be clearly displayed on the website or during checkout.
1.Do you have third-party lab reports for all your products?
Yes. Our products are supported by third-party analytical testing for quality and purity. Certificates of analysis (COAs) are available for reference.
1.Do you have a refund and return policy?
We review requests related to order accuracy, damage in transit, or other fulfillment issues on a case-by-case basis. If you experience a problem with your order, please contact support with your order number and details so we can assist.
1.Do I need to sign for my package?
Most shipments do not require a signature upon delivery, but this can vary based on carrier, destination, and service level. Any special delivery requirements will be determined by the carrier.
1.Can you ship overnight?
Expedited and express shipping options may be available at checkout depending on your destination and the selected carrier. Available services and estimated transit times will be shown during checkout.
1.Can I modify or cancel my order?
If your order has not yet entered the fulfillment process, we may be able to modify or cancel it. Please contact support promptly with your order number so we can check the status.
1.Can I get a refund if my product was damaged during shipment?
If an order arrives damaged, please contact our support team as soon as possible with your order number and clear photographs of the packaging and contents so we can review and assist.
1.Can I add a discount coupon retroactively?
Discount codes must be applied at the time of purchase and cannot be added to an order after an order has been placed.
1.What is your refund policy?
We stand behind the quality of our products. If you are not satisfied with your purchase, please contact our support team within the timeframe outlined in our refund policy. Refund eligibility and conditions are detailed on our Refund Policy page.
1.Do you offer discounts?
Yes. Titan Sciences periodically offers promotions, discounts, and special offers. Availability may vary, so we recommend subscribing to our email list or checking our website for current promotions.
1.Do your supplements really work?
Dietary compounds are designed to support normal bodily functions and overall wellness, not to replace proper diet, training, or medical care. Results can vary based on individual factors such as lifestyle, nutrition, consistency of use, and training habits.
1.Do you third-party test your products?
Yes. Titan Sciences works with third-party laboratories to verify ingredient identity, purity, and quality. Testing helps ensure our products meet label claims and comply with applicable manufacturing standards.
1.Are Titan products safe?
When used as directed, Titan Sciences are manufactured to meet quality and safety standards applicable to dietary supplements. As with any supplement, individual responses may vary. We recommend consulting with a healthcare professional before use, especially if you have a medical condition or are taking medications.
1.Who are Titan products made for?
Titan products are intended for healthy adults who are looking to support their active lifestyle, training, or overall wellness. Our supplements are not intended for use by individuals under 18, pregnant or nursing women, or anyone with a medical condition unless advised by a qualified healthcare professional.
1.What makes Titan Sciences different from other brands?
Titan Sciences focuses on transparent labeling, carefully selected ingredients, and manufacturing practices that meet strict quality standards. We avoid proprietary blends whenever possible and prioritize formulations designed to support general health, performance, and wellness when used alongside proper nutrition and training.
1.Are your supplements backed by clinical data?
Titan Sciences formulates products using ingredients that have been studied in peer-reviewed scientific research. While individual ingredients may be supported by published data, our finished products are not intended to diagnose, treat, cure, or prevent any disease and have not been evaluated by the U.S. Food and Drug Administration (FDA).
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